Terms & Conditions

Terms And Conditions

All prices are per person and valid for travel until the 31st March 2024.

Please bring your own towels, sunscreen and children’s toys. Minimum passenger numbers apply to all Tours and Transfers, helicopters 2 persons, seaplanes and aeroplanes 4 persons. The third person discount only applies to the same group booking in our R44 aircraft. For legal and safety reasons all passengers are weighed prior to boarding – individual weights in excess of 110kg will incur an extra seat surcharge. Combined body weights per two passengers booking’s in excess of 180 kg’s will incur an extra seat surcharge. Maximum allowable per seat weight is 130 kg’s. Luggage restrictions apply to all Transfers, Helicopters, 1 medium size suitcase not weighing more than 20kgs and 1 standard test cell size carry-on bag not weighing more than 10kgs per person. Seaplanes, 1 standard test cell size carry-on bag not weighing more than 10 kg’s per person. Touring luggage restriction, 1 bag not weighing more than 5kg’s p/p. Single seats are available on a standby mystery flight basis at 6pm day prior to travel only.

Private Tours and Transfers

All tours and transfers are available on a Private Basis for an additional charge. Privacy is not guaranteed on any Tour or Transfer unless privacy has been requested and the privacy surcharge has been paid.

Infant Policy (0-2 y.o.a)/ Child Age (3-13 y.o.a)

Infants are welcome and are carried at the discretion of Heart Reef Helicopters; however, our tours are designed predominantly to accommodate adults. Some Tours are not suitable for infants, if in doubt please ask. Infants are classified as 0-2 years, one infant may travel free of charge on a parents lap in the rear of the aircraft. Please note that only one infant may travel FOC per aircraft, two infants may occupy 1 seat, the seat price applies. Children are classified as 3 – 13 years of age inclusive, must be accompanied by an adult on the flight. Minimum age for all shared helicopter scenic flights & tours is 3 years of age, applies to: F/C & C/F, Reef Discovery, Scenic 20 & 60.

Journey to Heart via helicopter tour is NOT suitable for non-swimmers or children 0-13, no life guard is on duty. Passengers who cannot swim will NOT be permitted to enter the sea under any circumstances.


HRH will not be held liable for costs associated with airfares, accommodation or anything else due to any flight on any aircraft type which does not proceed as booked or confirmed. HI-AIR will not be held responsible for inclement weather, sea state, waves, sunburn, sunstroke, insect infestations or for any other creature which may bite, sting or eat you whilst you are visiting their habitat. During stinger season (Oct-May inclusive) passengers enter the ocean at their own risk.

All flights and flight paths are subject to prevailing weather, tidal conditions and availability; therefore itineraries are subject to change without notice. Cancellation fees apply for all bookings cancelled between 12 and 24 hours prior to departure, all no shows or cancelations on the day of travel – 100% cancelation fee applies, this includes all Reefworld scenic flights. Aircraft seat configuration is determined by the aircraft manufacturer; therefore we cannot guarantee window seats.

HRH is a licensed Civil Aviation Safety Authority (CASA) certified carrier, flights are operated by Whitsunday Air Services Pty Ltd AOC# 1-KPVQ0 -09. Prices are stated in Australian dollars and include GST and the Environmental Management Charge (EMC). Tour times are an approximate indication only. For credit card booking’s your card will be pre-authorised in line with our cancelation policy and then charged on the day of travel. HRH accepts Visa, MasterCard and American Express (American Express attracts a 3.65% surcharge).All information was correct at the time of print. Tours and prices are subject to change without notice.