Terms & Conditions

Terms And Conditions

All prices are per person and valid for travel until the 31st April 2021.

Please bring your own towels, sunscreen and children’s toys.  A Minimum of 2 passengers applies to all Tours and Transfers. The third person discount only applies to the same group booking in our R44 aircraft. For legal and safety reasons all passengers are weighed prior to boarding – individual weights in excess of 110kg will incur an extra seat surcharge. Combined body weights per two passengers booking’s in excess of 180 kg’s will incur an extra seat surcharge. Maximum per seat weight is 130 kgs. Luggage restrictions apply to all transfers, Helicopters, 1 medium size suitcase not weighing more than 20kgs and 1 standard test cell size carry-on bag not weighing more than 10kgs per person. Touring luggage restriction, 1 soft bag not weighing more than 5kg’s p/p. Single seats are available on a standby basis at 6 pm day prior to travel only. Window seats – we can not guarantee that all passengers receive window seats.  Each individual aircraft type must have all seats paid for prior to being dispatched on a tour or transfer, refer to our private tours and transfers policy.

Private Tours and Transfers

All tours and transfers are available on a Private Basis for an additional charge. Privacy is not guaranteed on any Tour or Transfer unless privacy has been requested and the privacy surcharge has been paid.

Infant Policy (0-2 y.o.a)/ Child Age (3-13 y.o.a)

Infants are welcome and are carried at the discretion of Heart Reef Helicopters; however, our tours are designed predominantly to accommodate adults. Some Tours are not suitable for infants, if in doubt please ask. Infants are classified as 0-2 years, one infant may travel free of charge on a parents lap in the rear of the aircraft. Please note that only one infant may travel FOC per aircraft, two infants may occupy 1 seat, the seat price applies. Children are classified as 3 – 13 years of age inclusive, must be accompanied by an adult on the flight.

All flights are operated at the discretion of Heart Reef Helicopters. Flights are subject to changeable weather conditions en route, including tidal, sea state, prevailing winds, air traffic control, unscheduled maintenance and other influences outside of our control. In the event of inclement weather and we are unable to operate the tour or transfer for any reason, subject to availability Heart Reef Helicopters will ensure that guests are offered an alternative destination and/ transferred on the next available window in which the transfer or tour can proceed safely. The Journey to the Heart tour is NOT suitable for non-swimmers or children 0-13 years incl, no lifeguard is on duty. Non-swimmers are welcome however, non-swimmers may not enter the sea.

Heart Reef Helicopters will not be held liable for costs associated with airfares, accommodation or anything else due to any flight on any aircraft type which does not proceed as booked or confirmed. Heart Reef Helicopters will not be held responsible for inclement weather, sunburn, sunstroke, insect infestations or for any other creature which may bite, sting or eat you whilst you are visiting their habitat. During stinger season (Oct-May inclusive) passengers enter the ocean at their own risk.

All flights and flight paths are subject to prevailing weather, tidal conditions and availability; therefore itineraries are subject to change without notice. Cancellation fees apply for all bookings cancelled between 12 and 24 hours prior to departure, all no-shows or cancellations on the day of travel – 100% cancellation fee applies.

Heart Reef Helicopters is a licensed Civil Aviation Safety Authority (CASA) certified carrier, flights are operated by Whitsunday Air Services Pty Ltd AOC# 1-KPVQ0 -06. Prices are stated in Australian dollars and include GST and the Environmental Management Charge (EMC). Tour times are an approximate indication only. For credit card booking’s your card will be pre-authorised in line with our cancellation policy and then charged on the day of travel. Heart Reef Helicopters accepts Visa, MasterCard and American Express (American Express attracts a surcharge).

All information was correct at the time of print.