Have a question? Here are the answers to some of our most frequently asked questions.
Do I need to bring anything on the tour?
Please bring your own towels and sunscreen.
What if I can’t swim?
You may join our tours, but as no lifeguard is on duty you will not be permitted to enter the ocean.
May I take my infant?
This is an adults only tour, and children 13 years and younger are not able to join.
What are the weight/luggage restrictions?
For legal and safety reasons, all passengers are weighed prior to boarding.
Individual weights in excess of 110kgs will incur an extra seat surcharge; combined body weights per two passengers bookings in excess of 180kgs will incur an extra seat surcharge.
Maximum per seat weight is 130kgs.
Each passenger is only allowed to bring one bag weighing no more than 5kgs on our tours. Luggage restrictions also apply to all our transfers.
Each passenger is allowed to bring one medium-sized suitcase weighing no more than 20kgs and one standard test cell size carry-on bag weighing no more than 10kgs.
Single seats are available on a standby basis at 6 pm day prior to travel only.
Are all tours and transfers private?
All tours and transfers are available on a private basis for an additional charge. Privacy is not guaranteed on any tour or transfer unless privacy has been requested and the privacy surcharge has been paid.
How do I pay for the tours?
For credit card bookings your card will be pre-authorised in line with our cancellation policy and then charged on the day of travel. Hamilton Island Air accepts Visa, MasterCard and American Express (American Express attracts a 3% surcharge).